Last updated: 30 October 2026
Because our products are food, we cannot accept returns once delivered, except when an item arrives damaged, leaking, wrong or expired. In those cases we replace it or refund you in full.
What we accept
| Situation | Eligible? |
|---|---|
| Jar arrives broken, leaking or with a damaged seal | Yes |
| Product is past its best-before date on delivery | Yes |
| Wrong product or quantity delivered | Yes |
| Item missing from the package | Yes |
| Changed your mind, or didn't like the taste | No |
| Opened or partly used product (not damaged or expired) | No |
How to raise a request
- Email hello@everyouventures.com within 48 hours of delivery.
- Include your order number, clear photos of the product, label and packaging, and an unboxing video if available.
- We reply within 2 business days. Please keep the product until your request is resolved.
Requests raised after 48 hours, or without photos, may not be eligible.
Resolution
Once approved, you choose either a free replacement or a full refund, including shipping charges paid. We may ask for the item to be picked up, at no cost to you.
Refund timelines
- Prepaid orders: refunded to the original payment method within 5–7 business days of approval. Your bank may take a few extra days to reflect it.
- Cash on delivery orders: refunded by bank transfer (NEFT/UPI) to details you share with us, within 5–7 business days of approval.
Cancellations
- You can cancel any time before your order is shipped by emailing us with your order number. Prepaid orders are refunded in full.
- Once shipped, an order cannot be cancelled. Refusing delivery of a COD order without a valid reason may lead to COD being disabled for future orders.
- We may cancel an order if a product is out of stock, the pin code is not serviceable, or we suspect fraud. You will receive a full refund.